Invoices and payment method
Find invoices for the TickySmart fee, keep your payment method and billing address up to date, and know what happens when a payment fails.
You get invoices from us for credit purchases, pay as you go and the flat rate. You'll find them under Finance & credits in the Invoices card. That's also where you manage the payment method you pay TickySmart with. Owners, admins and accounting can see this.
View invoices
Every invoice is listed with date, item, amount and status, newest first. View opens it, PDF downloads it.
| Item | What it contains |
|---|---|
| Credit purchase | How many credits you bought and at what price. Automatic purchases are marked automatic top-up. |
| Pay as you go | Period and number of tickets, split by event, plus returned tickets and invoices to business customers |
| Flat rate | The price for one month of the flat rate |
Invoices from before credits stay in the list.
| Status | Meaning |
|---|---|
| Open | The charge is still in progress, for example with a direct debit. |
| Paid | Done. |
| Failed | The payment didn't go through. The reason is shown below, such as Payment declined. |
| Waived | The invoice is closed; you don't have to pay it. |
Payment method for TickySmart
The Payment method card shows the card or account you pay credit purchases, automatic top-up, pay as you go and the flat rate with.
- Add payment method or Change payment method takes you to Stripe, where you enter a card or direct debit, billing address and VAT number. If you see Manage payment method and billing address instead, you change the payment method, billing address and VAT number there at Stripe and find your invoices.
Remove payment details deletes the payment method. This only works if you pay with credits, Keep selling with pay as you go and automatic top-up are off and no invoice is open.
The payment method here is only for fees to TickySmart. Your buyers' money goes through your payment account with Stripe, Mollie or PayPal: Connect a payment account.
When a payment fails
If a payment to us doesn't go through, a note appears at the top of the page and we send you an email. What happens next depends on what the payment was for:
| What failed | What happens |
|---|---|
| Pay-as-you-go invoice | Sales keep going for another 14 days, until the date in the note. If the invoice hasn't been paid by then, new sales pause until it is. |
| Flat rate | Sales keep going for another 7 days. If the invoice hasn't been paid by then, new sales pause until it is. |
| Credit purchase | The credits aren't added. With automatic top-up, we stop buying automatically until you add a new payment method. |
If a direct debit is returned later or a payment is disputed at the bank, the invoice goes back to Failed. For a credit purchase we then take the credits off again. If the payment is settled after all, you get them back.
While a payment is outstanding, you can't switch models. Check your payment method or add a new one. As soon as the invoice is paid, sales start again.
Common questions
Where do I enter my VAT number?
With Stripe, when you add a payment method or buy credits for the first time. Later you change it via Manage payment method and billing address.
Do I get an invoice for every ticket?
No. With credits you get one invoice per purchase; what you used is listed under Credit transactions. With pay as you go there's one invoice per month, with the flat rate one per month of the flat rate.