Orders

Manage orders, cancel, refund and resend tickets.

• Find ordersSearch all orders from your shop, filter by order date, event, date and status, and export the list.
• Order detailsWhat an order page shows, from tickets with code and check-in to buyer, payment and source, and what a chargeback means.
• Change an orderCorrect the buyer's name or email address and move tickets to another date of the same event.
• Cancel and refundCancel single tickets or a whole order, refund the full amount, by your cancellation rules or partly, and let the buyer know.
• Resend ticketsSend the confirmation with the tickets again, download the tickets as a PDF or let buyers look them up themselves.
• Invoices for business customersCompanies, associations and authorities get an invoice for their order, with the e-invoice built in. How to turn invoices on, how buyers request them at checkout, and how to export them all for your accounting.
• What buyers can doYour buyers' order page with tickets, PDF and wallet, names on tickets, cancelling under your rules and "My tickets" without a password.
• ResaleBuyers who can no longer cancel return tickets through your shop and get their money back as soon as someone else buys them.
• Changes to a dateWhat happens to orders and tickets when you reschedule or cancel a date or cancel a whole event, and which emails buyers get.
• Tickets in Apple Wallet and Google WalletBuyers save their tickets in their phone's wallet. What the pass shows and how it updates itself when something changes.
• Emails to buyersWhich emails your buyers get automatically, in which language and in your name, and what you control yourself.
• Cancellation rulesDecide whether and until when buyers can cancel themselves, what it costs and whether they can resell tickets afterwards, for an event or single ticket types.