Entry

Scan app, your team's devices, areas, guest list and live view.

• Entry at a glanceHow entry works with TickySmart, from scanning with your own account and your team's devices to the live view.
• The scan appOpen the scan app with your account, choose the event and area, and check tickets with the camera or a handheld scanner.
• Devices at the doorSee which phones and scanners your team scans with, whether they're online and whether scans still need to upload, and rename or sign out devices.
• AreasSplit entry into areas such as the main entrance, VIP or backstage, open areas only to certain ticket types and redeem extras at counters such as a bar.
• Re-entryChoose per ticket type whether guests can come back in on the same day, and scan them out at the exit with the scan app.
• Guest listAdd free tickets for guests, artists, crew and press, send them by email and see at the door who has arrived.
• Live viewDuring entry, see how many guests are inside, how full each area is, which devices are online and what's being scanned right now.
• Age check at the doorHow the scan app asks for an ID check on tickets with an age limit, and what your staff do next.
• Scan resultsWhat green, yellow and red mean in the scan app, which messages there are and what staff should do in each case.
• Scanning offlineHow the scan app keeps checking tickets when the connection drops at the entrance, and how the scans reach the dashboard afterwards.
• Find tickets and let guests in by handFind guests without a scannable ticket in the scan app by name, order number or ticket code, and let them in.